Privacy Policy at Vietbuynow

Vietbuynow is committed to protecting the privacy and security of customer personal information. We do not share, sell, or exchange any personal data collected on the website with third parties, except as outlined in this policy.

1. Purpose and Scope of Information Collection

Personal information is collected for the following purposes:

  • Providing products and services to customers

  • Supporting customers and processing orders

  • Sending updates on new products, services, or promotional programs if the customer subscribes

  • Managing accounts and verifying payment transactions

Collected personal information includes:

  • Full name

  • Address

  • Phone number

  • Email

Service-related information includes:

  • Product name

  • Quantity

  • Delivery time

Information is collected when users:

  • Register their details

  • Chat with staff

  • Leave comments

  • Enter information to place an order

2. Scope of Information Use

Vietbuynow only uses personal information internally within the company and for the following purposes:

  • Customer support

  • Providing service-related updates

  • Processing and delivering orders

  • Sending promotional or recruitment content with consent

  • Managing accounts and processing payment transactions

3. Information Retention Period

Customer personal data is stored until a deletion request is made. To request data deletion, please contact us via email: [email protected].

4. Parties with Access to Information

Personal information may be shared with partners who have signed contracts with Vietbuynow to perform part of the service. These partners are only granted access to the necessary information and must ensure confidentiality.

5. Information Collection and Management Unit

  • Address: 75 Nguyen Xien Street, Ha Dinh, Thanh Xuan, Hanoi, Vietnam

  • Email: [email protected]

  • Hotline: (+84) 914 274 299

6. Methods for Accessing and Editing Personal Information

Vietbuynow does not collect personal information directly via the website but through email or phone contact. To edit, update, or delete your data, please contact us:

7. Complaint Handling Mechanism

Vietbuynow is committed to keeping your information strictly confidential. Your data is only used for the following purposes:

  • Improving service quality

  • Resolving disputes and complaints

  • Providing to law enforcement agencies when legally required

If you have any questions or complaints related to the use of your personal data, please contact us at (+84) 914 274 299 or send an email to [email protected].