Refund & Returns Policy at Vietbuynow

At Vietbuynow, customer satisfaction is always our top priority. We are committed to delivering a smooth and transparent shopping experience with a clear and free return policy for all custom sportswear orders.

1. Free Product Exchange Policy

Vietbuynow offers free exchanges within 7 days for products with manufacturing defects or items that do not match the confirmed design. All return shipping fees will be fully covered by Vietbuynow.

Conditions for free exchanges:

  • The product must be unused, with original tags and packaging intact

  • The defect must be from the manufacturer (e.g., stitching errors, misprinted design, faulty material)

  • Free exchanges apply once per order

Exchange process:

  1. Contact us via hotline (+84) 914 274 299 or email [email protected] to report the issue

  2. Send photos clearly showing the product condition

  3. Once confirmed, we will arrange a courier to collect the item free of charge

  4. A new replacement item will be shipped as soon as we receive and inspect the returned item

2. Free Style or Size Exchange

Understanding that style and fit are essential when choosing custom sportswear, Vietbuynow allows you to exchange your item for a different model or size within 7 days, free of charge, if the item has not been used.

Conditions:

  • The product must be in its original condition, unused and unwashed

  • The style, size, or design does not match your preference

How to exchange:

  • Contact us via [email protected] or call (+84) 914 274 299

  • Our support team will guide you through selecting a new item

  • A courier will be arranged to collect your original item and deliver the new one — at no extra cost

3. Refund Policy – Fast and Hassle-Free

Vietbuynow guarantees a quick and transparent refund process for items that qualify and cannot be exchanged.

Refund conditions:

  • The item has a technical defect caused during manufacturing

  • There is no available replacement or preferred alternative

  • The item is unused and in its original condition

Refund processing time:

  • Refunds are processed within 7 business days after receiving and inspecting the returned item

  • The amount will be transferred directly to your bank account

All returns and exchanges are completely free – just reach out and our Vietbuynow team will take care of the rest!

📞 Hotline: (+84) 914 274 299
📧 Email: [email protected]
📍 Address: 75 Nguyen Xien Street, Ha Dinh, Thanh Xuan, Hanoi, Vietnam