Shipping Policy at Vietbuynow

At Vietbuynow, we are committed to providing a safe, fast, and convenient delivery experience for all customers. For every custom sportswear order, we ensure careful packaging, on-time delivery, and transparent return support.

1. Delivery Method

  • Home delivery to the address provided by the customer during checkout.

  • Products are shipped via reputable logistics partners or our dedicated delivery team, ensuring timely delivery, correct destination, and intact condition.

  • Order tracking information will be sent via email or SMS once the order is processed.

2. Processing and Delivery Time

  • Order processing time: 1–2 business days.

  • Delivery time: 3–5 business days after order processing.

  • Total estimated time from placing to receiving the order: 4–7 business days.

  • Nationwide shipping available.

3. Shipping Fee

  • We offer free shipping on all orders across Vietnam.

  • The free shipping option will be automatically applied and clearly displayed at checkout.

4. Shipping Carriers

We work exclusively with trusted third-party logistics providers, selected for their reliability, tracking systems, and delivery performance. These include (but are not limited to):

  • Giao Hàng Nhanh (GHN)

  • Viettel Post

  • Ninja Van

  • J&T Express

All orders are tracked, and tracking information will be provided once the package is shipped.

5. Delays and Exceptions

While we strive for prompt delivery, certain situations may result in unavoidable delays:

✅ Acceptable Delay Scenarios

  • National holidays or Tet

  • Extreme weather events (flooding, typhoons, etc.)

  • COVID-19 or other pandemic-related disruptions

  • Government transport restrictions or lockdowns

  • Courier operational overload (seasonal traffic peaks)

🕐 If a delay is expected, [sitename] will notify you by email or phone and provide updates as available.

6. Failed Deliveries / Re-delivery

In case of a failed delivery attempt due to:

  • Recipient unavailability

  • Incorrect or incomplete address

  • No response upon arrival

Our shipping partner will attempt re-delivery or contact you directly. After multiple failed attempts, the order may be returned to us. Re-delivery may incur an additional shipping fee.

7. Checking Orders Upon Delivery

  • Customers have the right to open and inspect products before making payment.

  • If the product is found to be defective, incorrect, or damaged, customers may refuse to accept the package and contact our hotline at (+84) 914 274 299.

Once the order is signed for, Vietbuynow considers the product inspected and accepted. We will not handle complaints regarding missing items or product defects after delivery is completed.

8. Responsibility for Goods in Transit

  • Vietbuynow is fully responsible for the condition of the goods until they are delivered to the customer.

  • In cases of loss or damage during shipping, we will process the issue in accordance with our return and refund policy to ensure customer satisfaction.

9. Contact Information

If you need support regarding orders, delivery, returns, or other product-related inquiries, please contact us at:

  • Email: [email protected]

  • Hotline: (+84) 914 274 299

  • Address: 75 Nguyen Xien Street, Ha Dinh, Thanh Xuan, Hanoi, Vietnam